PRIVACY POLICY

Your privacy is important to us. It is Summit Ski & Snowboard School AG’s policy to respect your privacy regarding any information we may collect, and use it only to improve the experience of Summit clients. We will store all information gathered securely, we will not sell it or pass it on and will include the option to opt out of all marketing communications at any time.
We use personal information in the following ways:

• Client contact information is held to allow us to reply to your enquiries, to get in touch regarding your lessons and to request feedback about our school.
• Any relevant client data (name, age, level and discipline) is given to the instructor to enable them to deliver your lesson effectively.
• We maintain records of your past lesson history, which instructor you skied/snowboarded with, so the booking process can be more efficient if you return and ski/snowboard with us again.
• We may use your personal details to contact you with updates about Summit, along with Zermatt related marketing content that we believe may be of interest to you. If you wish to opt out of receiving marketing content, you can follow the “unsubscribe” instructions provided alongside any correspondence from us.
• We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our website and business in the future.

We collect information in the following ways:

• When you visit our website, using analytics cookies.
• When you enquire or book (direct online, on the phone, via email, or in person).
• From third parties such as tour operators, agents, tourist office.
• When you talk to us on the phone or in person.
• During your lesson.
• When you complete our feedback form.

What information we collect:

• Personal data (e.g. name, age, number of people in the group)
• Contact information (phone number, email address, accommodation in Zermatt)
• Discipline (ski, snowboard, disabled and your level)
• Lesson history (details of the lessons you book with us)
• Analytics from our website. When you visit our website, our servers may automatically log the standard data provided by your web browser. This data is considered ‘non-identifying information’, as it does not personally identify you on its own. It may include your computer’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

Data storage

While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Marketing communications

Unless you have chosen to opt out from marketing communications we will contact you by email, it will be around once a month and contain information and news about Summit and Zermatt. The option to opt out will be provided in all marketing emails. Regardless of whether you choose to receive marketing communications or not we will still send you a booking confirmation via email. This will contain all the information necessary to meet your instructor.

Security

We never store card details. All credit card information is processed by our credit card company. You can read more about their policies here. If you book online only your contact information, relevant personal information and lesson details are stored securely.

Limits of our policy

This privacy policy only covers Summit Ski & Snowboard School AG’s own collecting and handling of data. We cannot accept responsibility or liability for our affiliates’ and third-party providers’ respective privacy practices.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may change our privacy policy to reflect current acceptable practices. We will take reasonable steps to let users know about changes via our website. Your continued use of this site after any changes to this policy will be regarded as acceptance of our practices around privacy and personal information.

Cookies

We use cookies to help improve your experience of http://summitskischool.co.uk. This cookie policy is part of Summit Ski & Snowboard School AG’s privacy policy and covers the use of cookies on your device and our site. We also provide basic information on third-party services we may use, who may also use cookies as part of their service, though they are not covered by our policy.

If you do not wish to accept cookies from us, you should instruct your browser to refuse cookies from http://summitskischool.co.uk, with the understanding that we may be unable to provide you with some of your desired content and services.

Your rights

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time, using the tools provided in your account control panel.

You are entitled to restrict or object to our use of your data while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Contact us

Feel free to contact us if you have any concerns or questions about how we handle your data and personal information at info@summitskischool.comor +41 (0)27 967 0001